Mr1 Privacy Policy — How We Protect Your Data
Your privacy is our priority. This policy clearly sets out how mr1 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
Last updated: January 2026
Table of Contents
- Information Collected
- Purpose of Data Use
- Cookies & Tracking
- Data Storage & Security
- Third-Party Sharing
- User Rights & Contact Us
1. Information We Collect
When you register and use the mr1 platform, we collect certain categories of information needed to deliver a secure, seamless, and quality service. These categories are as follows:
Account information: Full name, date of birth, email address, phone number, and the password created during registration. This information is used to verify your identity and ensure only you can access your account.
Device and browser information: Device type, operating system, browser version, IP address, and general location data. This information helps us optimise the user experience across different phones and computers.
Payment information: Details of the deposit and withdrawal methods you use — such as your bank account number for FPX or phone number for Touch 'n Go eWallet. All transactions are processed in Malaysian Ringgit (RM). We not store credit or debit card numbers directly in our systems.
Usage data: Records of in-platform activity, including games played, session duration, transaction amounts, and interface interactions. This data is used for analytics and service improvement purposes.
2. How Your Information Is Used
Mr1 uses the information collected solely for legitimate purposes directly related to delivering our platform services. Specifically, your information is used to:
- Creating and managing your user account, and verifying your identity at login.
- Processing MYR deposits and withdrawals securely and accurately.
- Providing effective customer support when you reach out to us with enquiries or technical issues.
- Sending notifications related to your account, transactions, and important policy updates.
- Detecting and preventing fraudulent activity, money laundering, or any misuse of the platform.
- Complying with applicable laws and regulations in Malaysia.
- Improving the user experience based on usage patterns and feedback received.
We do not use your data for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking Technologies
The mr1 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. There are three main types of cookies we use:
Essential cookies: Required for core platform functions such as maintaining your login session, processing transactions, and ensuring account security. These cookies cannot be disabled as they are essential to platform operation.
Performance cookies: Collecting information on how users interact with the platform — which pages are visited, how long sessions last, and any errors encountered. This data helps us identify technical issues and improve platform performance.
Functional cookies: Stores user preferences such as selected language, display settings, and login details for a smoother return experience. These cookies can be disabled via your browser settings, though doing so may affect some platform functionality.
You can manage your cookie settings through your web browser at any time. However, disabling all cookies may prevent you from fully accessing certain features of the mr1 platform.
4. Data Storage & Security
Mr1 takes user data security very seriously. All personal and financial information we store is protected with industry-standard SSL encryption in transit, and kept on servers with strict access controls.
Our security measures include:
- Data encryption in transit and at rest using the latest security protocols.
- Strict internal access controls — only authorised staff may access user data for legitimate operational purposes.
- Continuous system monitoring to detect any unauthorised access attempts or suspicious activity.
- Regular security audits to ensure our data protection systems remain up to date.
Your data will be retained for as long as your account is active or as required to fulfil our legal obligations. Once an account is closed, data that is no longer needed will be deleted or anonymised within a reasonable timeframe in accordance with our retention policy.
5. Sharing Information with Third Parties
Mr1 not sell users' personal information to third parties for marketing or commercial purposes. However, there are limited situations where we may share data with trusted third parties:
- Payment processors: To process deposit and withdrawal transactions in MYR, we share the necessary transaction details with payment service providers such as FPX and eWallet providers. These providers are bound by strict confidentiality agreements.
- Legal requirements: Where required by Malaysian law, court order, or a competent authority, we may be obligated to disclose relevant user information.
- Fraud prevention: To prevent fraud and money laundering, we may share certain information with recognised identity verification service providers or financial crime prevention agencies.
- Business transfers: In the event of a merger, acquisition, or business asset transfer, user data may be transferred as part of those assets, subject to continued privacy protections.
In all of the above situations, we ensure that data sharing is kept to a minimum, serves a legitimate purpose, and is subject to appropriate data protection agreements.
6. User Rights, Policy Changes & How to Contact Us
Your Rights as an mr1 User
As a registered mr1 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to know what personal data we hold about you. Contact us to request a full list of data associated with your account.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account settings.
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Such requests are subject to our legal obligations to retain certain records for a prescribed period.
- Right to Object: You have the right to object to the processing of your data for specific purposes, subject to legitimate operational requirements.
Changes to This Privacy Policy
Mr1 reserves the right to update this Privacy Policy from time to time to reflect changes in data protection practices, legal requirements, or new platform features. Users will be notified of any material changes via an in-platform notice. The date of the most recent update will always be displayed at the top of this document.
How to Contact Us
For any questions, requests, or complaints regarding privacy and data protection, you may reach the mr1 support team by email:
Support at mr1.wine
You may also refer to FAQ page us for answers to frequently asked questions about privacy and account security.
Your Data Is Safe with mr1
We are committed to protecting your privacy. Register an account with confidence or log in to continue your platform experience.